Software Support Engineer (Re-Advertisement)

Software Support Engineer
Gulshan
Posted 8 months ago

No of Vacancy-(03)

Job Responsibilities:

  • Manage and monitor all installed systems and infrastructure.
  • Work collaboratively with DevOps Engineers and Software Developers.
  • Install, configure, test and maintain operating systems, application software and system management tools.
  • Proactively ensure the highest levels of systems and infrastructure availability.
  • Monitor and test application performance for potential bottlenecks, identify possible solutions, and work with developers to implement those fixes.
  • Maintain security, backup, and redundancy strategies.
  • Participate in the design of information and operational support systems.
  • Provide 1st and 2nd level support.
  • Liaise with vendors and other IT personnel for problem resolution.
  • Understanding and troubleshooting systems, networks and identify root causes.
  • Maintain and supervise the inventory.
  • Timely reporting on the log sheet for the rapid response to any glitches.
  • Provide Helpdesk and on-site technical support.
  • Regular updating of incidents logged on the Incident Management system, providing end users with a technical solution within Service Level Agreement.
  • Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact, and escalation where necessary.

Employment Status

Full-time

Requirements:

  • Bachelor’s degree in any discipline
  • 1-2 years of professional working experience in following areas:
  • Installing, configuring and troubleshooting UNIX /Linux and Windows based environments.
  • Administration and performance tuning of application stacks.
  • Monitoring systems.
  • Solid networking knowledge
  • Skill on Docker/Kubernetes, TCP/IP and Server Management will be an added advantage

Job Location

Dhaka

Salary

Negotiable

Compensation & Other Benefits

As per company policy

Application Deadline: 31 January, 2021

Send your CV to hr@gigatechltd.com or upload here

Job Features

Job CategorySoftware Support Engineer

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