Job Title: Site Reliability Engineer

 Vacancy: 06

Job Responsibilities:
Duties and responsibilities include but are not limited to:

• Monitor, progress, and resolve incidents, ensuring customer satisfaction through proactive updates, frequent contact, and timely escalation when necessary.
• Regularly update incidents logged on the Incident Management System, providing end users with technical solutions within Service Level Agreements.
• Contribute to the development or implementation of monitoring software or tools
• Analyze software problems, identify root causes, and provide effective solutions.
• Troubleshoot and fix bugs to enhance the overall software reliability and performance.
• Provide comprehensive support via helpdesk and other communication platforms as needed.
• Work collaboratively with DevOps Engineers and Software Engineers to ensure seamless integration and optimal software functionality.
• Communicate and liaise with clients and suppliers to facilitate problem resolution
• Prepare technical reports as deliverables and record keeping required by Standard Operating Procedures
• Manage production system, incident response, and emergency response
• Analyzing logs, performance tuning, applying patches, testing production environments, conducting issue postmortems
• Serve as a bridge between development teams and operations teams, enabling the development team to bring new software or new features to production as quickly as possible
• Ensure an agreed-upon acceptable level of IT operations performance and error risk in line with the service level agreements (SLAs) the organization has in place with its customers.
• Undertake any other tasks assigned by the Line Manager in line with the job role.

Educational Qualification:

• BSc in Computer Science and Engineering, Computer Science, or relevant field from any UGC-approved reputed university.

Experience Requirements:

• At least 3-5 years of working experience within the Software Industry in developing and troubleshooting microservice-based web application software features.

Additional Requirements:

• Experience with Angular (ngx), and scripting languages e.g. Typescript and JavaScript along with other frontend technologies: HTML, CSS tools and frameworks
• Experience with RDBMS, e.g. MS SQL Server, Oracle, and PostgreSQL
• Professional Experience with Python-based Web Application Frameworks- Django, Flask
• Experience with containerization and container orchestration with Docker and Kubernetes is mandatory
• Experience with issue management, and ticket management software, e.g. Jira, Asana, etc.
• Proficient with Linux-based server operating systems e.g. Ubuntu, RedHat
• Experience in providing Software Support and customer communication at any escalation level L2 / L3.
• Experience with monitoring tools such Prometheus, Grafana and APM tools such as Datadog, Kibana, New Relic is a plus
• Strong verbal and written communication, high integrity, and a passion for collaboration
• Strong analytical and problem-solving skills.
• Capable of working on a rotating shift schedule. Experience working on a rotating shift schedule is a plus

Work Modality: Hybrid (Rotating Shift)

Job Location: Dhaka, Bangladesh
Salary: Negotiable
Other Benefits:

• Weekly Holiday: 2 Days
• Festival Bonus: 2
• Salary review: Yearly
• Mobile Allowance
• Scope for Professional Development & Career Growth
• Health Insurance
• Friendly Work Environment
• Other perks as per Company Policy

Application Deadline: May 21, 2024

Application Procedure: Interested and potential candidates fulfilling the above criteria are requested to apply through Apply Now or share their resume at noor.alam@gigatechltd.com mentioning your Current Salary, Expected Salary, and Notice Period.